People are the most complex part of any organization. If that were ever in question, just take a look around as you watch, listen, feel and understand what people are experiencing.

Situations are Complex

Things are rarely as simple as we’d prefer them to be in our life. There’s no doubt that complex situations are plentiful and simple seems really hard to come by right now.

When perceptions differ, values and paradigms clash. If you’ve ever wondered what messy looks like, pay close attention to what you’re observing take place around you.

Crisis has the unique ability to unify or separate teams. Having a clear understanding of your identity is a large contributor to determining which occurs in your world. If you don’t know who you are, expect to have it defined for you. In these moments, you come to the realization that strength of leadership is a reflection of your strength of purpose. When both are absent chaos is the predictable outcome.

Choose Your Words Carefully

As we celebrated Father’s Day this past weekend, I remembered a piece of wisdom that I’ll forever associate with my dad. “Think before you speak.”  Time and again, we’ve seen what happens when someone fails to consider or reflect on what they’re about to say. There are so many cases where we witness people using words and making statements that are completely disconnected from thought or reflection. Driven by emotion, we’re far more responsive and careless with what we say. Driven by purpose, we’re much more deliberate and intentional in the words we use and the thoughts we express.

To paraphrase the famous philosopher Forrest Gump “careless is as careless does.” Meaning that what a person says matters and you don’t get to stuff words back in your mouth once they’ve been spoken. You’d better know your intent in what you say and why you’re saying it or things are just going to get messier.

This Isn’t a Drill

We operate in the living, breathing organism known as a company where our decisions and choices have definable outcomes. This isn’t a drill. Clarity of leadership and communication must be present, otherwise, chaos and confusion are the measurable results. While it’s not popular to confront widely accepted views or perspectives, leadership means that we must do so with the intent to move forward with clarity and understanding. Universal agreement isn’t achievable. Gaining greater clarity around why we believe what we believe and why we do what we do is entirely possible. The highly aware person is someone willing to admit when they were wrong. They’re also willing to have their mind changed because they know they have blind spots where they need greater clarity and depth. This progression leads to better interactions, relationships, decisions and outcomes.


How you lead in a crisis contributes to the level of respect others have and demonstrate towards you.

  • How is your communication contributing to the clarity of leadership within your company?
  • How are you helping people solve problems as a result of understanding their situation and being aware of the impact it has on them individually and your organization collectively?

Value the complexity of any situation and seek to understand so that you can advance and progress continually.